Written by: Gaynor Paynter 083 442 4689 Typewrite Transcription
Why a Transcriptionist is beneficial in the insurance industry The transcription service is relevant and beneficial in just about any industry. Small business owners become stressed with the amount of work load they have and being able to outsource functions saves stress and makes life easier and larger companies can outsource this function in order to streamline their operation. Insurance administration can be a nightmare if you try to handle it on your own. So why not get a professional to help? If you work in the insurance industry, you probably record your phone calls and dictate your reports. If you own your own small business, you probably do the work later on yourself. Both of these can be uploaded and sent to a transcriptionist to type. This is cheaper than having a permanently employed member of staff, and you don’t have to worry about overheads like salaries, electricity and equipment.
The transcriptionist, as a freelancer or a business owner, takes care of this. Because this function may not be your strength, it can also be to your benefit to have someone more proficient at it do it. They will be faster, more efficient, and it will leave you more time to tackle your strength – which is running your business. This means that by the time you get back to your office, your calls and reports can be ready and waiting for you at your desk. It can be helpful to you if you work at your desk or if you are on site doing assessments. The time you save doing this helps you achieve a faster turn around time and makes you look more efficient in the eyes of your client. Larger insurance companies, which make use of call centres and other larger groups of staff, can also benefit by using a transcriptionist. All call centre, telephone and admin staff can send out their calls to be transcribed, leaving them free to process calls and handle the administration functions. This leads to a much more stress free environment. All forms of insurance companies and insurance consultants can benefit from this – life insurance, pension, liability insurance, auto insurance, medical insurance or medical aid, property insurance, funeral cover, etc – even pet insurance! – giving you peace of mind to keep customers happy. To summarise, the benefits include: – Saving stress – Making life easier – Streamlining the operation – Cost reduction – Increased efficiency.