What is it like being a VA for 16 yrs

 

I have worked for many clients over the 16 years since I started out in 2001. It has been difficult as well as easy, times where I have had enough and felt like quitting, but also lots of fun. Its been a great learning experience and I have never stopped learning. I have a job I enjoy doing, working from my own home office providing services to clients and also enjoy learning new things as I have gone along.

I knew very little about running my own business, so it was a learning curve from the start. I had the experience to do the work but not the experience in running a business, just like everyone else, who started out as a VA, at the time, I just got on with it. I have learned that being positive brings results, being negative gets you nowhere. I had to change my attitude from being negative to positive and that is when results started to happen and my business took off.

I learned about a VA in Australia called Kathie Thomas and I read up all about Kathie, I knew if she could do it, then I could too. I received my first big client with the help of Kathie. She attended a networking event and met Colin Adno a Migration Agent in Australia. She contacted me and asked me to join her network and she gave Colin my contact details. I worked for many years for Colin after that.

After a few years I met Gaynor Paynter and we decided to set up Tavasa (The Transcription and Virtual Assistants of South Africa). We have both written Ebooks that assist VAs in Virtual Assisting and Transcription.

I have had an assortment of typing over the years – from books, reports, to old Church Documents. I have typed up business presentation, creating pictures from client drawings, charts, graphs, flow diagrams. I once typed an enormous flow diagram which went over many sheets of A3 paper to create a flow diagram in a project. There is very little I have not typed or attempted to type.

Have I ever been lonely? no, we have great tools such as Skype, Facebook Messenger and WhatsApp etc. to keep in contact with people and we also have email. Even in the early days of dial up, we had MSN Messenger. There is always a way to get in contact with others and therefore being lonely just doesn’t happen.

Client send me work through Fax, Email, Dropbox, WhatsApp, Courier and even come and deliver the work themselves. There is always a way to get the work to us.

I have had great clients and not so great clients. I’ve had clients who are easy to deal with and clients who are very difficult to deal with. The best clients seem to be guys (from observation), I often find with women is they don’t want to treat you as their equal but they want to put themselves onto a pedestal and treat you like a secretary or assistant – any position that puts you lower than their own position, as that is the mentality they know. We as VAs can overcome all challenges with our clients as we learn from our experiences as we go along.

I can work on my own, I am not afraid to approach clients and offer advice or my thoughts on how something should be done. I will speak out to a client when I know a deadline is unreachable and I will explain why and then let the client know a more realistic time line. I know my limits and know what I can and cannot do on a daily basis, I know what is achievable. I have tried to educated many clients about our Industry and about the work we do.

I love the benefits of working in my own office. My hours are my own. I choose who I want to work with and I choose the type of work I want to do. It was not always like this. At one time I did whatever work came my way, we have to, as we have to start out and get to know what we are doing and learn the job as we go. I have put in the hours required and learned that we cannot keep it up, we have to, in the end, work normal hours, if we keep going, we end up exhausted and unable to cope. It is best to organise our work days as if we are working in the corporate world, having start/end times with appropriate breaks in between.

I have done marketing through the history of my business. Back in 2001, advertising on the Internet was for free. I have always done marketing daily for my business, so my details are well and truly out there around the world. Marketing is something I believe we must do, even if we are hectic/very busy with clients. We must still find time to market as you never know when you may lose clients and have to find new clients (to replace them), so it is always good to keep marketing. It also shows you are active and your business is still going strong. There is always something new to learn with marketing to keep with marketing trends. When I started out with marketing there wasn’t Facebook or WhatsApp around and therefore I had to keep marketing on the Internet and in any way I could. Other the years Facebook came out and then WhatsApp and I started marketing on both as well as other social media.

My main advertising is via my website, I have never let it sit there, and I have always updated it regularly (weekly and daily at times). It is out there and has always brought in results. I track where my website reaches by using a plugin on my website and it gets seen all the way around the world, some Countries my website has been visited from is Poland, Russia and Canada. It is my main advertising tool and like TV adverts which change all the time, my website must be kept up with the times and changed also. A website should always be updated and kept fresh and with the times. http://www.amftyping.co.za.

I have leant a lot during my years as a Virtual Assistant and I like nothing better than sharing my information with other Virtual Assistant, if only one piece of info helps one Virtual Assistant then I have done my job in sharing my knowledge and skills.

I have decided to put my knowledge into a series of 40+ articles to share with Virtual Assistants. I will give some good tips and advice along the way and if I am able to assist you in maybe some problem you have or in something you would like to know by giving you real time examples, of what I have done in various situations and times then that would be great. I hope you sign up to receive my articles and I would appreciate any feedback you would like to give and I would appreciate that if you enjoy an article, you share it on your social media platforms, so that other VAs may benefit from the articles.

Written by Alison Fourie of AMF Typing Services, 23 November 2017.

 

“I run my own race: I am in competition with no one. I have no desire to play the game of being better than anyone, in any way, shape or form, I just aim to improve, to be better than I was before…”

 

 

#amftyping #amftypingservices #VA #virtualassistant #VAtip #Entrepreneur #SmallBiz #SmallBusiness #business #work

 

 

 

New Coming Soon: Forty Articles for VAs

Coming soon: Series of 40 x Articles to assist you in your Virtual Assistant Business.
Take Action Now and Subscribe to receive as the Article-Blog Posts are released
If you like my Articles, Please Share or just share to encourage others to read, if you think the articles can benefit them, thank you

 

Topics:

  1. Internet
  2. Learning on the job, never stop learning, learning something new all the time
  3. Updates, backup etc
  4. Different versions of Office products affecting Formatting of Documents
  5. Starting up your VA business (steps)
  6. Learning Transcription, Transcribing and Sub-Contractors
  7. Fees and Invoices how/structure
  8. Business Plan steps
  9. Working hours, scheduling your day
  10. Communication
  11. Customer Services
  12. Clients, Availability, Equal, Trust and Responsibility
  13. Being Assertive
  14. Providing a Service to Clients
  15. When to say Yes and No to Clients
  16. How to respond to Unpleasant Clients
  17. What is the best way to do your Work (Structure and Procedures)
  18. Best Software to use for VAs – Dropbox, Saving on Hard Drives, Computer etc
  19. VA Procedures, how to work
  20. Education – VAs and Clients
  21. Understanding what is asked of you – Listening
  22. How to deal with Clients
  23. Research
  24. Cut Throat Business, pricing some do it for a very low price
  25. Answering the Phone, Email, Social Media etc
  26. Rates versus Quality
  27. Time – how long do jobs take, know your timings
  28. Office Environment is Important
  29. Communicate with other VAs/Peers
  30. Not getting Paid, strict deadlines
  31. Upfront Payment versus after Payments
  32. How to deal with Non-paying Clients
  33. Talking about Rates
  34. Services we can provide
  35. Good Rates versus Bad Rates
  36. Acceptable and Unacceptable VA practices
  37. How to work with Students – PhDs, Masters (Typing, Transcription, Research etc)
  38. Importance of Websites
  39. Education/Books, learning from other VAs, Educating yourself
  40. VA Support / Support Structure around YOU

If you like my Articles, Please share

 

If you have a specific topic you would like me to write about, please email me at amftyping@mweb.co.za or WhatsApp me on +27 82 871 3452. I would like to share my experiences and examples (16 years as a VA) with you, to assist you, in your VA business.

 

#amftyping #amftypingservices #VA #virtualassistant #VAtip #Entrepreneur #SmallBiz #SmallBusiness

 

 

Customer Service

I worked for a company for a number of years where providing a quality customer service was part of my job. I am now finding in South Africa, that no matter where you go customer service is dying. Some people are not interested in assisting customers at all, even if it is part of their jobs. It is far more important to stand and chat or to wander around, but helping customers, no way. No the wonder business is going downhill. I have always provided a Quality Customer Service and will continue to do so, but it is very disheartening to see that people just do not care enough about their jobs to provide a service to their customers. It is very sad to see here in our country.

People do not realise that providing a good service is what drives customers to a company. If I receive a bad service, I will never use your company again, why should I, it is my choice to accept a bad service or to be positive and take my business elsewhere. Today, we do not have to put up with bad service from anyone. If a person is having a bad day, that is not the customer’s fault. People should not take their problems to work or take their work problems home, both are separate issues.

When you work in the service industry it is part of your job to provide a quality service to those you serve.

Characteristics of Good Customer Service

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer.

Some characteristics of good customer service include:

  • Promptness: Promises for delivery of products must be on time. Delays and cancellations of products should be avoided.
  • Politeness: Politeness is almost a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir,’ and ‘thank you very much’ are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
  • Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for.
  • Personalisation: Using the customer’s name is very effective in producing loyalty. Customers like the idea that whom they do business with knows them on a personal level.

Source: http://study.com/academy/lesson/what-is-customer-service-definition-types-role-in-marketing.html

Next time you deal with customers make sure you provide them with a Quality Customer Service Experience.

Happy customers will come back time and again.

 

 

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WhatsApp Communication

Communication with Clients and Sub-Contractors is so important and today, it is made easier by social media technology. Most people have access to Facebook, Twitter, Linked In, WhatsApp etc, so there should be no reason to not keep in contact with people who we work with or for. Most people today have a Cellphone that can be used to keep in contact. If you can stay in contact with family and friends then you can stay in contact with the people you work with. It takes but a few minute to send a WhatsApp message.

Here are some WhatsApp Stats for interest:

Source: http://www.wapp4phone.com/facts/popular-whatsapp-world/

Percentage of WhatsApp users by country:

  • South Africa – 78%
  • Malaysia – 75%
  • Argentina – 74%
  • Singapore – 72%
  • Hong Kong – 71%
  • Spain – 70%
  • India – 69%
  • Mexico – 67%
  • Italy – 62%
  • The Netherlands – 61%
  • Germany – 57%
  • Brazil – 56%
  • Saudi Arabia – 56%
  • Indonesia – 52%
  • Turkey – 49%

Source: http://www.wapp4phone.com/facts/popular-whatsapp-world/

With WhatsApp we can quickly send messages to our clients and vice versa, if we have problems we can let our clients know just straight away. With the use of camera’s now in Cellphones I find is a great help, My clients can quickly send through pieces of text they want to add to their documents or photographs, graphics etc that they need me to add to their content via WhatsApp.

 

Another great tool with WhatsApp is groups. I am the Chairlady of our Complex where we live and we use our WhatsApp group to let everyone know what is happening, nobody can complain they do not know what is going on, as things happen within the complex we immediately put information onto our group to keep everyone posted. Having a WhatsApp family group is a great way to stay in contact with your family at a moments notice.

WhatsApp is one of the greatest forms of communication today in our social media world. There should be no excuse today for not keeping in contact with people. We have communication technology at our fingertips.

 

Written 21 November 2017 by Alison Fourie

 

This page contains affiliate links

 

#amftyping #amftypingservices #VA #virtualassistant #VAtip #Entrepreneur #SmallBiz #SmallBusiness #business #work #hiring #freelance #assistant #time #VirtualAssistant #Vas #yourbusiness #AffiliatedMarketing #Sales #Selling #Dog #Dogs #Puppy #Puppies #Advertising #Marketing #Networking #Network #freelance #workathome #businesswoman #businesscards #typing #transcription #Typist #Typing #Services #WordProcessing #Vas #Outsourcing #workathomemom #WAHM #Office #Assistant #PersonalAssistant #businessassistant #administrativeassistant #jobseeker #resumes #wordpress #website #social media #Students #College #University #InternetResearch #School #PoochandMutt #Britannia #Pontins #Herbalife #HerbalifeProducts #ITunes #facebook #Twitter #LinkedIn #SocialMedia #WhatsApp #Communication #Contact #PoochandMutt #Britannia #BlackFriday #Sale # Dogs #Dog #Hotels

Dog Diaries – Dog Personalities Part 1

Have you ever taken notice of your dogs personality?
All three of our dogs have very different personalities and levels of intelligence.

These dogs know when specific things happen. Example, Scrappy listens and watches the washing machine on its final spin, then she yaps and comes to let me know the washing is ready to be hung outside, I must then go and get the washing and put it outside, otherwise she doesn’t stop coming to call me. Then its the big race of who can get to the other side of the garden first, she nips at Shaggy’s legs to slow him down and he in turn nips at her neck to slow her down. Same story if you let them out into the front yard, the race to the gate this time. Scrappy plays with Shaggy as if he was a Sheep. She tries to herd you, so you go where she wants you to go even though it might not be where you want to go.

All three dogs have been taught to sit before they get there food. Scooby gets her food first and sits nicely, she is always enthusiastic about getting her dinner. Shaggy well what can you say, he takes some coaxing to get him to come and sit for his food, once he has sat he sniffs the bowl and leaves, if there is nothing nice in his bowl he want stay. Scrappy want sit unless Shaggy has just come and sat for his food. Other times she lies where her bowl is suppose to be and then won’t get up and sit for her food. Other times she also needs convincing to come and get her food. Scrappy is a very messy eater, she chews the food outside the bowl, in the middle of the floor, outside where we occasionally leave the pellets, so nobody will eat it. There is always a mess beside her bowl. Shaggy and Scrappy never rush to eat, you could never actually get them to eat. Scrappy can be lazy and will lie down to eat her food.

 

 

 

 

 

 

 

 

Another example is when Dries arrives home from work, they listen to the sound of the car coming up the road, by the time the car is at the gate they are up and ready, Scrappy barking, they like to welcome you home in a big way, Scrappy barks and yaps, that horrible yappy sound dogs make. Shaggy barks a bit and cries, Scooby barks and occasionally cries at Scrappy for Scrappy to leave her alone. On special occasions Scooby and Shaggy will give you the welcome howl, (the way a Wolf howls).

 

All of our dogs have had a time whereby they all watch TV. Scooby’s favourite programme is ‘Meerkat Manor’ on National Geographic Channel. Shaggy tends to watch the same thing. Now Scrappy is a different story. Since she first arrived she has been obsessed to watching TV. Any channel with anything on it and often she will go right up to the TV and search for where it is if something goes missing off the screen, that was there a second ago.

 

 

 

 

 

 

Scrappy talks, moans non stop, you certainly know she is around all the time. She makes her opinion known when you are busy in a conversation. Occasionally she will talk to the TV. To be continued…

 

Come back soon for Part 2 of Dog Personalities

 


 

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#doggy #dogoftheday #dogsofinstagram #ilovemydog #instagramdogs #life #nature #pets #petsagram #petstagram #picpets #pup #puppies #Dogs #dog #dogs #Dog #DogFood #PetFood #Puppy #Healthy #BorderCollie #Scooby #Scrappy #Shaggy #paws #Pets #Pooch and Mutt

 

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Dog Diaries

Dogs are fun – How well do you know your dog/s?
This is our Story – coming soon… Dog Diaries

Follow us, as we let you know a bit about what we are getting up to daily. Dog Diaries is our story of our lives, the fun we have, the good and bad times, its all about us Scooby, Shaggy and Scrappy. Coming soon Dog Personalities…

 

Dog Diaries: The lives of Scooby, Shaggy and Scrappy

The Mischievous Digger     Dog Personalities Part 1     Dog Personalities Part 2      The Cat Incident

 

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About us:

These are my dogs (see pictures), Scooby who is 12 years old, our ‘old age pensioner‘, Shaggy is nearly 6 years old our ‘adult‘ and the latest addition, Scrappy our ‘puppy‘ who is nearly one year old. Our aim in getting Scrappy was so that she can learn as she grows up from our two older dogs. Scooby is a cross border collie – spaniel and according to Shaggy’s records he is a short haired border collie, Scrappy is a pure breed border collie. All three dogs have very different personalities. All the dogs have recently gone to the Vet for their yearly checkups. The Vet says as Scooby is getting older her bones have muscle degeneration, the Vet also suggested, that Shaggy could be suffering from arthritis in his bones.

They don’t like strangers coming into the house. They will bark until they are used to you and if they are comfortable around you, they will come and sit by you. They tend to be around us all the time.

Scrappy and Shaggy both get on well together and play. Scooby is not so keen on Scrappy, if Scrappy comes near her she will growl or even get up and move.


At night the dogs are left to wander and settle where they are comfortable. Shaggy chooses to sleep in our room on his own blanket. He is the only one with a blanket, he likes comfort. Scooby goes between the kids rooms and Scrappy does the same but also sleeps in our room. When she wakes at dawn, she quickly goes and wakes up Scooby.

 

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They are fed in order of seniority, in other words Scooby’s bowl goes down first. They sit and wait for their food.
They each have their own places to eat, but sometimes steal if they can get away with it from each others bowls. We watch them and they know this. They all love treats and dog chews.

Pooch and Mutt

 

Where we are, is where the dogs are. I work in my office during the day and the dogs are never far from us, normally one in front of my chair, and one each side of my chair. I can’t move my chair for dogs, and its even more difficult if there are two of us in the office, then we battle for space between the dogs and they don’t want to move. They like to sit in front of the office window watching the world go by, often a bird will land on the tree or ground or a lizard might wander past. They can just see down the street, so any movement and they are there ready, watching and waiting.

Scrappy is our blue eyed girl, she has one brown eye and one blue eye, (this is part of border collie features). The coats on all three dogs are very different, Shaggy’s coat is quite course.

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Scrappy is soft and cuddly, Scooby’s coat is long and prone to tangle and knot. She visits the Parlor every now and again. Scrappy likes to watch TV and often goes right up to the screen and puts her nose there. Scrappy is able to occupy herself by playing with a big leather ball, she plays and runs around with it, having fun.


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Virtual Assistants: 20 Lessons to Help You Get More Clients

 

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Are you a Virtual Assistant (VA) ready to stop stressing about the economy, have some fun AND get smarter about getting ahead in your business?

 

Then you’ll want to make sure you have a ticket to the next VA VAvirtuosos Seminars #VAVS online conference hosted by my dear friend Tawnya Sutherland.

#VAVS is back for its 15th season! Have you got your seat yet?

If you do, you are one smart Virtual Assistant (VA) because the sooner you get your seat the more chances you have to also WIN over $7000 in early bird and draw prizes.

#VAVS stands for the “Virtual Assistant VAvirtuosos Seminars” an online conference that VAs keep coming back to attend each season to help grow their business in the right direction (to make money!)

Why Should You Attend?

  • You’ll learn new business strategies together in a group environment online and share tips with each other on how to succeed working virtually.
  • You’ll receive brilliant ideas of how to get NEW clients and how to keep your current ones happy from those attendees who have been that and know how to do it.
  • You’ll stay-on-top of what is new and buzzing in the VA industry from new software to strategic marketing ideas for our service businesses.
  • You’ll get to network with industry leaders and your business colleagues
  • Not to mention all the cool prizes you can WIN!
  • Attendees simply have giggly FUN dang-it!

With ONLY 200 seats available you will want to be on top of things and get your ticket early. PLUS if you order before September 28th, 2017 you’ll be entered into all of the Early Bird draws to win over $7000 in prizes (more details below).

If you’ve already attended #VAVS in the past you will know it ROCKS and don’t need to read anymore. Head over and register early to get into the Early Bird draws at:

For those who have not heard about #VAVS before then you are in for a treat. This fall Tawnya Sutherland has a fantastic lineup of speakers to enhance your Virtual Assistant business with topics like…

  1. Alicia Jay – 7 Steps to Create a VA Business—and Life—That You LOVE!
  2. Tammy Lorette – How to Leave Your 9-5 and Become a Full-time VA
  3. Alicia Peterkin – [SPONSOR] Stop Being Your Own Worst Enemy!
  4. Kathy Goughenour – 4 Ps to Paid: The Secret to Becoming A Highly Paid, In-Demand Expert VA
  5. Erika Yocom – Best Mobile Apps for the VA World!
  6. Eboni L. Truss -Grab the M.I.C: My 4-Step Formula to Consistently Attract Your DREAM Clients through Speaking
  7. Connie Zabala – How to Organize Ideas and Remember Effectively Using a Mind Mapping Tool
  8. Sharon Ricci – Be the Chief Delight Officer and Kill at Quality Customer Service
  9. Amy Farris – [Sponsor] LinkedIn Hacks – 5 Simple Hacks to Getting Organic Leads Within 24 Hours!
  10. Susan Mershon – Attract the Right Clients with an Enticing Lead Magnet
  11. Christina Daves – Social Media and PR Insider Secrets for Virtual Assistants
  12. LaToya Frazier – Project Management for the Virtual Professional
  13. Sharon Williams – Defining Your Target Market
  14. Kathy Colaiacovo – Blogging Basics for the VA: Stop Whining and Get Writing!
  15. Elayne Whitfield – [Sponsor] LegalShield ~ How to have unlimited access to a top law firm
  16. Terri Orlowski – Your website is only as safe as your last (good) backup
  17. Yolanda Crowley – VAs Are Not Employees – How to Start Thinking Like a Business Owner
  18. VA to VA Team – How to Build A Multi-VA Company
  19. Donna Brown – How To Earn $100+ Per Hour As A Virtual Assistant
  20. Regina Lewis – How to Write a Winning Proposal

All for the low price of $37 for all 20 one hour long online webinars. Where else can you get 20 hours of LIVE training (plus friendly networking with other VAs in between) to grow your Virtual Assistant business for only $37?

It’s going to be an interactive learning and networking event you won’t want to miss that I guarantee will help rock out your business and sell your services. Who better to learn from than other Virtual Assistants who have been there and done it, VAs themselves? YES, our speakers are made up mostly of Virtual Assistants who are in business right now as a VA and are ready to share their knowledge with us!

Hear what others are saying…

I got so much out of this series of seminars. As a new VA just in the stage of creating my website, every single seminar was valuable and applicable for me. What a value! Then of course, I became more familiar with all of the resources available to me and will be taking advantage of those. Thanks so much!…Jan Swenson

I can’t wait! I attended last year’s VA Virtuosos and it was one of the most informative series of tele-classes for virtual assistants I’ve ever been part of. Not to mention the sidebar chats, what a great community! I can’t believe it’s such an amazing bargain…Nina Feldman

You can enjoy this online conference from the comfort of your home office via the online webinar platform. No commute expenses involved! All you need is a computer with speakers (or a headset) to listen with, an internet connection and YOU! Held over a period of 5 days between October 16-20th, 2017 you will have access to 20 educational webinars (PLUS one bonus webinar the week before on how to “Become a VA”), all focused on you, the Virtual Assistant to help you grow your VA business.

REGISTER TODAY

EARLY BIRD DRAWS: Sign up before September 28th, 2017 to take advantage of being included in all of our Early Bird Draws. Tawnya will be giving away some cool prizes from our sponsors for those who sign up early too

CHECK OUT ALL THE PRIZES HERE

If you’ve been looking for an affordable VA training program to inspire and motivate you in your business, #VAVS is the event to attend. You’ll not only learn from it but it will connect you to industry leaders and other VAs working virtually just like you! You’ll only need to attend one day to realize how valuable attending this online industry conference is to your business growth.

This is a sell out event each series as there are only have 200 seats so REGISTER EARLY! Plus by registering early you get in on all the Early Bird bonus draws… 

 

 

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Amazon Books, Music and Products

 

 

This post will feature Books, Music, Games and Interesting Products advertised for Amazon.  Come back soon, new Products added weekly.

Christmas is coming here are some

Hot Music Releases


New Release by Pink – Beautiful Trauma,

Check it out

 General Best Sellers: Mom & Baby Books




Interesting Products from Amazon

 

The Betty Crocker’s Ultimate Multitasker can come in very handy when cooking in your oven, when you have many dishes that require cooking at the same time. More dishes can be stacked into the oven therefore saving time and money when using your oven. Today its all about saving money and trying to cut down on our electricity bills. Ovens use up such a lot of electricity, so if we can use products that save time and money surely this could be a winning product to buy.

Popular Games

 

Popular Books  (September)

 

Shop Amazon Devices – Introducing the All-New Fire Tablets Starting at $49.99
 

Harry Potter

Masterchef and My Kitchen Rules (Australia)

Women’s Historical Romance

 

Books on Medical and Legal Transcription

 

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Alison Fourie of AMF Typing Services is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.

 

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Why a Transcriptionist is beneficial in the insurance industry

Written by: Gaynor Paynter 083 442 4689 Typewrite Transcription  

My pop culture blog

Why a Transcriptionist is beneficial in the insurance industry The transcription service is relevant and beneficial in just about any industry.  Small business owners become stressed with the amount Olympus Advertof work load they have and being able to outsource functions saves stress and makes life easier and larger companies can outsource this function in order to streamline their operation. Insurance administration can be a nightmare if you try to handle it on your own. So why not get a professional to help? If you work in the insurance industry, you probably record your phone calls and dictate your reports. If you own your own small business, you probably do the work later on yourself. Both of these can be uploaded and sent to a transcriptionist to type. This is cheaper than having a permanently employed member of staff, and you don’t have to worry about overheads like salaries, electricity and equipment.
The transcriptionist, as a freelancer or a business owner, takes care of this. Because this function may not be your strength, it can also be to your benefit to have someone more proficient at it do it. They will be faster, more efficient, and it will leave you  more time to tackle your strength – which is running your business. This means that by the time you get back to your office, your calls and reports can be ready and waiting for you at your desk.  It can be helpful to you if you work at your desk or if you are on site doing assessments.  The time you save doing this helps you achieve a faster turn around time and makes you look more efficient in the eyes of your client. Larger insurance companies, which make use of call centres and other larger groups of staff, can also benefit by using a transcriptionist.  All call centre, telephone and admin staff can send out their calls to be transcribed, leaving them free to process calls and handle the administration functions. This leads to a much more stress free environment. All forms of insurance companies and insurance consultants can benefit from this – life insurance, pension, liability insurance, auto insurance, medical insurance or medical aid, property insurance, funeral cover, etc – even pet insurance! – giving you peace of mind to keep customers happy. To summarise, the benefits include: – Saving stress – Making life easier – Streamlining the operation – Cost reduction – Increased efficiency.
Contact me for a quote on transcription services today.

Transcription Services

What does a client look for when looking for assistance with Transcription.

As a client what do you look for when you want assistance with a typing task. Are you looking for the cheapest assistance you can find or are you looking for someone with the experience needed to do the task you require.

Let me use the two common tasks that Virtual Assistant offer to clients: Typing and Transcription Services.

Do you as the client, care about how your work is done, if so, then price can be the object, but not the deciding factor in getting assistance, you will look for someone with the experience to assist you, and you must have the confidence in that person that they can do the job the way you would like it done. It is much better to go with the person with the experience you need for the task that you require the VA to do for you. If you send Transcription to a person with very little experience in this skill you will end up having to resend your work to someone else to redo and finish it. Ask the VA about their experience, ask how long they have been doing this skill, ask do they proof read and spell check their work as not everyone does, it sometimes is not part of the job for some people to check what they are doing.

 

Do you want your transcription done at the cheapest possible price, does getting the job done as cheap as you can, mean that the service quality will not be as it would be with someone with experience. Any can offer typing and transcription services but what is their experience.

If I was looking for someone to assist me I would look at the experience that person has in the skills they offer. If I required a job done urgent, I would look to the person’s skill and experience. Clients require a transcriptionist to assist them and often this task is urgent but they want to pay the least amount of money for this task. Transcription is a skill that has been learnt and perfected by transcriptionist’s. Transcription is not typing it is more involved, using listening, concentration, sentence construction, layout, punctuation etc., skills. You have to know where to put in your punctuation etc. This is a task you cannot just give to anyone at the cheapest possible price if you do you must expect to get the service from the person that the price dictates. An experienced transcriptionist will not offer to do your work for a cheap price as she knows what is involved with that work, she knows the time it will take to complete and she will provide a quality service to you.

 

Ask the VA or Transcriptionist how long she has been doing this task, ask has she experience in transcribing focus groups, have they transcribed court cases. If there is more involved within your typing than just plain copy (coping text), if there is graphs involved, flow diagrams ask the VA has she experience in this. You have a problem if you assume they can do this and then send them work that they cannot complete as they don’t know how to do a flow diagram and then they send you back a flow diagram as a scanned image, is this what you want, often no its not, often you want that diagram to fit nicely within your document so you want it created, not everyone has this experience.

 

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Have you been virtually butt kicking yet?

By Dee
Matheson

Just last week I was feeling sorry for myself
because my Virtual Assistant business had come to a grinding halt. My ever
understanding husband said that these things happen and I must not be so hard
on myself. All I could think of was ‘thank goodness he still believes in me’.

As per usual my marketing coach, Francis van
Wyk, was scheduled for our marketing mentor session and I was not looking
forward to it because I was feeling down in the dumps and I had not done
everything on the list that I was supposed to do. Well lo and behold, she
kicked my butt virtually (via Skype) and told me to do something that we are
all so scared of: Be Proactive. It’s not rocket science but boy does it work.

As I had already identified my target market, I
started looking for contact details and information and composed my email
marketing letter. I was rather sceptical about sending  it out because I was wondering whether they
would even bother reading it, put it in the trash or send me rude emails back
because I was wasting their precious time. Well that did not happen. No hit
squad came to my virtual door and told me off. Instead the feedback has been
phenomenal. There are so many people out there just waiting for someone to help
them further their business goals but don’t know how to get into connect with
them. By just using this very simple initiative it has opened up doors that I
did not know were even there. Those that were not quite ready for my services
at this moment agreed to regular informative emails from me which means I’m
developing a database of potential clients. Exactly what Francis encourages:
build up a funnel system so that when one client moves on, you’ve got others
waiting in line.

This week I signed up two new clients and I’m
in the process of signing up my third which came from my website and not even
from my marketing email campaign. When I spoke to these new clients and those potential
clients, I asked them what made them want to connect with me and they all said,
Your pro-activeness, because if you do
that for your business, imagine what you can do for mine
?”

Once
again this just shows that putting those positive vibes out there into the
universe, and I’m not an airy fairy type of person, and stop wishing for things
to happen when you don’t even try yourself only bodes disappointment and
eventually failure. That is such a pity because we all have skills, knowledge
and know how that someone else does not have and needs.

I hope that this has inspired some of you to
become more proactive and get out there and kick butt or at least try. Don’t
give up. All that hard work you’ve already put in should not go to waste.

If you would like more information or connect
with me, you can reach me via email on dmatheson@worldonline.co.za or visit my website: www.dfm-virtualassistant.co.za

What is it like being a Virtual Assistant

I have been doing my job as a Virtual Assistant now for 10 years. No two days are the same. I think my job is harder now than what it was as a secretary. It is not easy running your own business, there are many things involved that have to be fitted into your schedule. Not only do you sit and do the clients work but you do the many tasks that have to be done with running a small business. There is the marketing, networking, advertising, debt collecting, liase with clients and virtual assistants, keep up to date with what is going on with virtual assistants on the many forums I belong to, keep up to date with VA newsletters that I subscribe to. I try to do online marketing a few times a week, just adding my details somewhere new, often looking for places where there is no VA’s advertised or where there is just a few advertised. Keeping up with social media, that is very time taking, but its something that has to be done as its part of keeping your business fresh out there in the corporate world. Updating my website and blog, adding new content or changing a word here and there. Every opportunity I get to network with other people and tell them about my job as a virtual assistant is worthwhile, as you never know when that person may pass on my details to someone further who may need my services. My phone, skype and email are busy non stop, I get enquiries from Virtual Assistants and potential clients all the time, I always try to assist when I can. Monthly administration has to be done, no matter how busy I am, schedules need to be kept of work coming in and going out, schedules need to be kept of monthly expenditures in and out etc, invoices need to be done monthly and also for adhoc jobs as they are completed.
Being a Virtual Assistants is my career choice its hard, difficult but its a job I love doing.

To be a virtual assistant

As a newbie virtual assistant you need to be like a sponge and soak up as much information as you can that is out there.
After you have gone through the various steps to start up and are ready to get out there that is when your marketing, advertising and networking begins, this is an on going thing. A few weeks of marketing will not assist you, it is an ongoing process and that is one of the problems for VAs today. They do a bit of marketing and sit and wait, nothing will happen, but you will wait, you have to continually thoughout your virtual assistant business do marketing, it is non stop. You have to look for places to advertise in, look for places that there is no other VAs advertised that you could maybe be the first one there and I can tell you there is places out there as I am in many places and the only VA there, especially so in South Africa. Get your company onto VA directories around the world, there are many VA associations. Many offer free advertising in their directories, take advantage of this and advertise there. You need to be listed everywhere and anywhere. Use your internet skills to find directories, classified sections, site submissions etc.
I marketing a few times a week, and I do not need to, but I do it to show I am out there still in business.
Join VA forums worldwide, you will be amazed at what you can learn, attend seminars, webinars etc, established VA run these and give you loads of valuable information and a lot of the time these are offered for free.
Find a good established VA to mentor and assist you, just be careful and check that, that VA is qualified to assist first, check her service in the industry, her website/blog, company profile, ask questions to test her knowledge.
Save all information that you find as it will be very useful to you as you grow into being a virtual assistant.