I worked for a company for a number of years, where providing a quality customer service was part of my job, I even won a company award for providing customer service. I am now finding in South Africa that no matter where you go, customer service is dying. Some people are not interested in assisting customers at all, even if it is part of their jobs. It is far more important to stand and chat or to wander around, but helping customers, no way.
No the wonder, business is going downhill.
I have always provided a Quality Customer Service and will continue to do so, but it is very disheartening to see that people just do not care enough about their jobs to provide a service to their customers. It is very sad to see, here in our country.
People do not realise that providing a good service is what drives customers to a company. If I receive a bad service, I will never use your company again, why should I, it is my choice to accept a bad service or to be positive and take my business elsewhere.
Today, we do not have to put up with bad service from anyone. If a person is having a bad day, that is not the customer’s fault. People should not take their problems to work or take their work problems home, both are separate issues.
People need to take pride in the company that they work for and know that the company is providing them with work and be grateful and show that gratitude by providing a service to customers. When you work in the service industry it is part of your job to provide a quality service to those you serve.
Characteristics of Good Customer Service
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
Customer service is meeting the needs and desires of any customer
The four characteristics of good customer service:
- Promptness: Promises for delivery of products must be on time. Delays and cancellations of products must be avoided.
- Politeness: Politeness is practically a lost art. Saying ‘hello,’ ‘good afternoon,’ ‘sir,’ and ‘thank you very much’ are a part of good customer service. For any business, using good manners is appropriate whether the customer makes a purchase or not.
- Professionalism: All customers should be treated professionally, which means the use of competence or skill expected of the professional. Professionalism shows the customer they’re cared for.
- Personalisation: Using the customer’s name is very effective in producing trustworthiness. Customers like the idea that whom they do business with knows them on a personal level.
Next time you deal with customers make sure you provide them with a Quality Customer Service Experience
Happy customers will come back time and again
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